Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Subscriber", "you", or "your") and Veloqit Technologies Private Limited ("Veloqit", "we", or "us"), a company incorporated under the Companies Act, 2013, having its registered office at Nagpur, Maharashtra, India.

By clicking "Create Account", "Start Free Trial", "Subscribe", or by accessing or using the Veloqit Bloom service (the "Service"), you confirm that:

• You are at least 18 years of age and have the legal capacity to enter into contracts.
• If subscribing on behalf of a business, you have authority to bind that business to these Terms.
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not access or use the Service.

Veloqit Bloom is a cloud-based salon management Software-as-a-Service (SaaS) platform offering:

• Appointment Management: Online and walk-in booking, calendar, and scheduling tools.
• Billing & Invoicing: GST-compliant invoice generation, appointment deposit collection via UPI, and financial reporting.
• WhatsApp Automation: Automated booking confirmations, appointment reminders, and re-engagement messages via Twilio's WhatsApp Business API.
• AI Booking Bot: An AI-powered assistant (powered by Anthropic Claude Haiku) that parses inbound WhatsApp messages to auto-create appointment bookings.
• Staff Management: Staff profiles, commission tracking, shift scheduling, and gamified performance metrics.
• Customer Management: Customer records, visit history, spend analytics, and preference tracking.
• Analytics: Business intelligence dashboards covering revenue, footfall, staff performance, and customer retention.

We reserve the right to modify, add, or remove features of the Service at any time. We will provide advance notice of any material changes that reduce existing functionality.

The Service is intended for use by salon owners, parlour operators, and authorised salon managers operating within India. By registering, you represent that:

• You operate a legitimate salon, beauty parlour, spa, or related personal care business.
• The information you provide during registration (including business name, address, email, phone, and GSTIN if applicable) is accurate, complete, and current.
• You will keep your registration information updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us immediately at support@veloqit.com if you suspect unauthorised access to your account.

Veloqit Bloom is offered on the following subscription plans (subject to change with notice):

• Annual plans are available at a discounted rate, billed upfront for 12 months.
• All prices are in Indian Rupees (INR) and inclusive of applicable GST unless stated otherwise.
• Subscriptions are processed via Razorpay. By subscribing, you authorise Razorpay to charge your chosen payment method.
• We will issue a GST-compliant tax invoice for every payment within 2 business days.

New subscribers receive a 14-day free trial upon account creation, with no credit card required at signup.

• The free trial provides access to the full feature set of the Growth plan.
• At the end of the trial period, you must select a paid plan and provide payment details to continue using the Service.
• If you do not subscribe at the end of the trial, your account will be downgraded and access to paid features will be suspended. Your data will be retained for 30 days, after which it may be deleted.
• Each business entity or phone number is eligible for one free trial only. Creating multiple accounts to extend the trial period is a violation of these Terms and may result in account suspension.

Auto-Renewal: Monthly and annual subscriptions renew automatically at the end of each billing cycle using the payment method on file. You will receive an email reminder 7 days before each renewal.

Cancellation:

• You may cancel your subscription at any time via Settings > Billing > Cancel Subscription, or by emailing billing@veloqit.com.
• Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date.
• For annual plans, cancellation stops future renewals; it does not entitle you to a pro-rated refund for unused months unless covered by our Refund Policy below.
• Upon cancellation, you may export your data using the in-app export tool before your access expires.

Refunds will be processed in the following circumstances:

• Duplicate charge: If you are charged twice for the same billing period, the duplicate charge will be refunded within 7 business days.
• Service unavailability: If the Service experiences verified downtime exceeding 72 consecutive hours in a billing period due to Veloqit's fault, a pro-rated credit will be applied to your next invoice.
• Annual plan cancellation within 7 days: If you cancel an annual subscription within 7 days of purchase and have not used the Service (less than 5 appointments created), a full refund will be issued within 14 business days.
• Consumer Protection Act: Refund rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 are preserved and are not limited by this policy.

Refund requests must be submitted to billing@veloqit.com with your order ID and reason. Approved refunds are processed to the original payment method within 14 business days.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any purpose that violates Indian law, including the IT Act 2000, the DPDP Act 2023, the Indian Penal Code, or applicable consumer protection laws.
• Upload, transmit, or store content that is defamatory, obscene, fraudulent, threatening, or infringing on third-party intellectual property rights.
• Attempt to gain unauthorised access to any part of the Service, other accounts, or connected systems.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Use automated scripts, bots, or crawlers to extract data from the Service, except via our documented API with our prior written consent.
• Resell, sublicense, or white-label the Service without our express written permission.
• Use the Service to process data for businesses or individuals other than your own salon operation.

Veloqit reserves the right to suspend or terminate accounts found to be in violation of this policy, without refund.

When using Bloom's WhatsApp features, you agree that:

• You will only send messages to customers who have an existing business relationship with your salon and have not opted out.
• You will not send unsolicited promotional messages to purchased, rented, or scraped phone number lists.
• You will not use the blast/broadcast feature to send messages that are irrelevant, misleading, or harassing.
• You will honour all STOP/opt-out requests immediately and remove such numbers from all future messaging.
• You will comply with WhatsApp Business Policy and Meta's messaging guidelines, including message template restrictions.
• You accept that WhatsApp message delivery is subject to Meta's platform policies and we cannot guarantee delivery or read receipts.

Violations of WhatsApp's Business Policy may result in your account being flagged by Meta, which could restrict messaging capabilities for all customers on our platform. Such violations are a material breach of these Terms.

Veloqit Bloom uses Anthropic's Claude Haiku API to power the AI Booking Bot feature. By using AI features, you acknowledge that:

• AI outputs are not guaranteed: The AI may misinterpret messages, make incorrect booking suggestions, or produce unexpected outputs. All AI-generated appointment slots must be reviewed and confirmed by you or your staff before finalisation.
• No liability for AI errors: Veloqit is not liable for any loss arising from incorrect AI-parsed bookings, missed appointments, or AI-generated communications that are inaccurate.
• Message content is shared: Inbound customer WhatsApp message text is sent to Anthropic's API for parsing. By enabling the AI feature, you confirm you have informed your customers of this processing (see our Privacy Policy).
• Human oversight required: The AI Booking Bot is a tool to assist, not replace, human judgment. You remain responsible for all appointments, communications, and service decisions made through your Bloom account.

Your data belongs to you. Veloqit does not claim ownership over any personal data, customer records, appointment history, financial data, or business data that you input into the Service.

• Export: You may export your data at any time via Settings > Data Export. Available formats include CSV (appointments, customers, invoices) and PDF (individual invoices). Export is available during active subscription and for 30 days after cancellation.
• License to Veloqit: By uploading data to the Service, you grant Veloqit a limited, non-exclusive licence to process that data solely to provide the Service to you and as described in our Privacy Policy.
• Aggregated analytics: Veloqit may use anonymised, aggregated, non-identifiable data derived from usage of the Service for product improvement, benchmarking, and business analytics.
• Post-termination: Following account termination, your data will be retained for 30 days during which you may request an export. After 30 days, data will be deleted in accordance with our Privacy Policy, subject to legal retention requirements.

All rights, title, and interest in and to the Veloqit Bloom platform, including its software, technology, design, branding, logos, text, and documentation (collectively, "Veloqit IP") are and shall remain the exclusive property of Veloqit Technologies Private Limited.

Subject to your compliance with these Terms and payment of applicable fees, Veloqit grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business operations.

You may not reproduce, distribute, create derivative works of, publicly display, or commercially exploit any Veloqit IP without our prior written consent.

To the maximum extent permitted by applicable Indian law:

• No consequential damages: Veloqit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such damages.
• Cap on liability: Veloqit's total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total subscription fees paid by you in the 3 months immediately preceding the claim.
• WhatsApp & AI errors: Veloqit is not liable for: (a) WhatsApp message delivery failures or delays caused by Meta or Twilio; (b) incorrect appointment bookings resulting from AI misinterpretation of customer messages; (c) losses arising from customer opt-out handling delays outside our control.
• Third-party services: Veloqit is not responsible for the acts or omissions of third-party services including Razorpay, Twilio, Supabase, Anthropic, or Meta.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under Indian law.

You agree to indemnify, defend, and hold harmless Veloqit Technologies Private Limited, its directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of the Service in a manner not permitted by these Terms.
• Your violation of any third-party rights, including WhatsApp messaging policies.
• Your failure to obtain proper consent from salon customers before processing their personal data via the Service.
• Any claim by a salon customer arising from your use of the WhatsApp blast or AI booking features.

By You: You may terminate your account at any time via the in-app cancellation flow or by contacting support@veloqit.com. Termination takes effect at the end of the current billing cycle.

By Veloqit: We may suspend or terminate your account immediately, with or without notice, if:

• You breach any material provision of these Terms.
• Your subscription payment fails and is not cured within 7 days of notice.
• We are required to do so by law, regulation, or court order.
• We reasonably believe your use of the Service poses a risk to other users, our platform, or third parties.

Upon termination, your right to access the Service immediately ceases. Provisions of these Terms that by their nature should survive termination (including limitations of liability, indemnification, governing law, and data provisions) shall continue in full force.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

Jurisdiction: All disputes arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Nagpur, Maharashtra, India.

Dispute Resolution Process:

• Step 1 — Internal Resolution: Before initiating legal proceedings, you must first attempt to resolve the dispute by contacting our Grievance Officer. We will respond within 30 days.
• Step 2 — Mediation: If internal resolution fails, both parties agree to attempt resolution through mediation conducted in Nagpur.
• Step 3 — Litigation: If mediation fails, disputes may be referred to competent courts in Nagpur, Maharashtra.

For consumer disputes, the Consumer Protection Act, 2019 and the Consumer Disputes Redressal mechanism remain available and are not excluded by this clause.

As required by the Consumer Protection (E-Commerce) Rules, 2020 and the IT (Intermediary Guidelines) Rules, 2021, we maintain the following grievance mechanism:

Grievances may also be submitted via the in-app support chat or at support@veloqit.com.

• Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Veloqit regarding the Service and supersede all prior agreements.
• Amendments: Veloqit may amend these Terms at any time. Material changes will be communicated via email and in-app notification at least 15 days before they take effect. Continued use after the effective date constitutes acceptance.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force.
• Waiver: Failure to enforce any right or provision of these Terms does not constitute a waiver of that right.
• Assignment: You may not assign your rights or obligations under these Terms without Veloqit's prior written consent. Veloqit may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: Veloqit shall not be liable for delays or failures in performance resulting from causes beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.
• Language: These Terms are drafted in English. In case of any conflict between an English version and a translation, the English version shall prevail.